Delivery & Return Conditions

General Shipping Information

For all orders placed via ecoplus.com.mk, products are dispatched via our contracted courier and freight partners immediately after manufacturing and quality control packaging processes are finalized. Standard orders are typically delivered within 3 to 7 business days. For bespoke custom logo printed items, turnaround times may vary depending on production queue and batch volumes (usually 7–14 business days).

Delivery Conditions & Notifications

Once your batch production is completed and dispatched, an automated shipping confirmation with tracking details will be sent to your registered email address or via WhatsApp. Delivery transit times may vary according to your municipality or country. EcoPlus provides full tracking support throughout the transit cycle.

Damaged or Defective Items

Please inspect your parcel upon delivery before accepting it from the courier. If there is visible physical damage to the outer packaging or crushed cartons, please have the courier document a damage report. In such cases, contact our customer care immediately to initiate a free replacement shipment.

Return & Exchange Policy

Because custom logo printed wet wipes are personalized items manufactured specifically to client specifications and corporate artwork, cancellations and returns cannot be accepted once production has commenced. However, in the rare event of a confirmed printing defect, incorrect item delivery, or manufacturing flaw, we provide immediate re-production or full refunds. Please notify us within 3 business days of delivery receipt.

Right of Withdrawal for Standard Products

For non-customized, standard printed wet wipes, customers are entitled to return unopened, unused cartons in original sealed condition within 14 calendar days from the delivery date.

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Customer Care & Contact

• Company: EcoPlus Promotional & Hygienic Products
• Email: info@ecoplus.com.mk
• Phone: +389 70 912 354
• Address: Skopje, North Macedonia